The installer for VCS should configure all necessary settings automatically. However, if you are experiencing a problem in your system, follow these recommended steps.

XGW will maintain a list of links to job objects when you save the job. If these objects are moved, XGW can attempt to search non-standard locations for the files. However, if the files can not be located, XGW will replace the object with a capital letter "A". RESOLUTION: Move the source objects...

Grid Cut Out On  Turning Grid Cut Out on will tell the engraver to cut out each individual plate after engraving them. The Grid Cut Out option works by first engraving the plate, and then cutting out each plate. The workspace (material, Size of Multiple Plate) must have twice the grid Cut...

There may be an instance when you select file and open or save as, XGW will crash.  When this happens, it is due to the fact that the last file that was opened or saved has a problem.  When you select open or save, the last file that was opened or saved has to be loaded into the...

Importing Files There are a few different ways to import files into Xenetech.   dat - Special X,Y Coordinates AI  -Adobe Illustrator bmp - Windows Bitmap DC - Design Cad File DXF - Auto Cad Disk Exchange eps - Encapsulated...

Symptom Job goes to more than one machine when sent from the PC. Cause Workspaces have not been configured for the multiple machines running from the single PC. Workaround / Resolution  Without configuring workspaces, a user might see a job that is sent to one engraver actually...

Symptom Anything being engraved is coming out larger or smaller than I desire. Cause Most commonly, this is caused by the wrong steps-per-inch being specified in the machine configuration. However, this may also occur on Xenetech laser engravers is you have select the wrong xmi or dbi file....

Symptom You can not connect to your Xenetech Ethernet-based engraving system from Windows Vista using the Jobserver or ViperDriver applications. Sometimes connections are established, but are not persistent. Cause These applications were not written to work with the implementations found in...

Images and vectors explained A bitmapped image (also known as a raster image) is made up of an array of thousands or millions of small squares called pixels. Bitmaps are typically used for photographs or painted images. The disadvantages of bitmapped graphics are that they usually require...

SYMPTOMS When opening a job with the OPEN dialog, there is a long delay before you can see drive locations to browse This problem is not local to XGW, and occurs even when you access a file through the OPEN dialog in Windows Notepad or just by double-clicking MY COMPUTER to view the installed...

The rotary driver allows you to output from any application that has implemented the available pseudo-file structure or that can export a HPGL (plt) file. It works with APU-based engraving systems and Viper-controlled engraving systems. See attached documents. Here are the test...

Symptom After sending jobs from to the laser from the print driver, the jobs stack up in the Windows print queue. Cause Most commonly, this will appear on notebook computers outputting to the laser. This is because the installer for the print driver selects LPT1 for the port setting under...

Symptom XGW crashes with a message of Illegal Operation whenever you attempt to open or save a job. Cause Sometimes, xot files might become corrupted. When the common item-selector dialog with the preview window is called, it automatically attempts to draw either the current (save...

Symptom Unlock code has already been entered but when XGW is re-launched, the time trial dialog reappears. Cause The unlock code was entered bu a user with non-administrative privilege. Workaround / Resolution The later XGW versions check to see if the currently logged-on user entering...

What is Kerning?  Kerning is the adjustment of the space between letters.  For example, if you have a W & A next to each other, it would like this. WA  Notice how the A is tucked in under the W.  If each letter had its own space, the space between them would be too large...

Symptom Job Name Server does not start automatically upon startup of VCS. Cause The autostart option is not selected. Workaround / Resolution Right-click on the VCS icon in the system tray. If VCS is not started, launch it now. Select the desired machine connection if more...

Symptom Almost immediately after sending a job to the engraver, the machine beeps with an end-of-job signal. You may see a preview screen with a START or PLAY button, but the preview window will contain no job data. However, you may not see this if the end-of-job signal occurs before the preview...

A 6.4x XGW release  introduced an easily-overlooked feature "Output by Selection Only" that resides under the program's FILE menu. It does exactly what its name implies: Outputs only plate data that is selected during an output function. This means it works with both printing and...

Symptom Job will not transfer to the engraving system This will be explained in 4 sections: Section 1: Rotary system with microstepper electronics When sending a job  to the machine, you get Possible APU / MPU error, refer to document APU/MPU error When sending a job to...

Symptom When typing more than 127 characters on one line of text, the spacing and character position is not correct Cause There has to be a limit to everything, and in Xenetech, this is the limit of characters Workaround / Resolution If you need more than 127 characters in 1 line of...