The process of troubleshooting the touchscreen on the laser is less-than-fun because typically there are very few things that you can check for that will cause the touchscreen to “roll” without progressing to another screen and thereby render the laser inoperable. In large part, this is...

If you are using the ViperDriver instead of VCS, and are having problems sending jobs to the engraving machine, the steps in the attached documents will help you do some troubleshooting before calling Xenetech Tech Support.

Xenetech Table Test Box will check all of the table components. If you are having problems with your engraving table, Xenetech has a device that will check the wiring, motors and limit switches.  You simply disconnect the table cable from the table interface board and connect the...

Symptom Poor letter quality on engraver. Cause Possibly a worn leadscrew nut in X, Y, or both. Workaround / Resolution There is a simple test to preform to see if indeed it is a worn lead screws nut.  The attached document will explain how to preform the test.  When completed,...

Why am I not getting any output from my laser?  The laser tube only requires 2 things to make it fire.  They are an RF signal from the control box and voltage from the power supply.  If both of these are present, then the laser tube will have to be repaired or replaced.  The RF...

If your touch screen is not responding, but the regular screen does appear, the first thing to do is to calibrate the screen.    To do this: Right click on the viper driver icon or if using VCS, right click on that icon.  Next click on "Calibrate GLCD"  You will see...

If your touch screen is not responding, but the regular screen does appear with complete menus, the first thing to do is to calibrate the screen.  To do this,Right click on the JobServer icon and exit JobServer.  Click on the start button, all programs, machine tools, and on...

Laser will not auto focus when using automatic focus If you try to auto focus your laser, 1 of 3 things will happen: The laser will focus properly You will get a message, "To close to edge, move laser and try again Z axis already active Items 1&2 are self explanatory....

There is nothing more disheartening to watch your engraving machine not lifting the cutter between characters.  Especially if it is a customers part and you are going to have to replace it.  There are several reasons for this to happen, most of which are mechanical or software...

Troubleshooting VCS transfer problems:   If for some unknown reason your computer does not communicate with your machine tool, here are some things to do: Check the cable connection between the computer and machine tool Check to see if the LED on the network card or network...

My engraving seems to be off center.  If you have said this to yourself, it may be your machine needs a little adjustment.  But before doing that, there are a few things to check.  Is the material cut exactly to the correct dimensions?  Do I have the correct settings in...

Symptom flashing green light on micro-stepper pendant Cause   There are 2 reasons for the green light to be blinking after sending a job to machine 1. Z axis limit switch circuit not working  (steady blinking) 2. Error detected in job.  (blink 3 times, pause, blink 3...

This document will show you how to check and level the work table on any XLE and XLT laser system