Xenetech Professional Engraving Systems

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document APU Not Ready for DOWNLOAD! APU Already has Job Loaded
APU Not Ready for DOWNLOAD! APU Already has Job Loaded Symptom You receive this message when you attempt to send a job to the engraver (microstepper electronics). You may also see the green READY light on the pendant is illuminated as soon as the electronics are powered on. However, an...
document BIVBX
BIVBX Symptom When you attempt to import a file, you receive an error message with the BIVBX module. Cause Utility  ; is old and problematic. Workaround / Resolution Update to the latest software. More Information: 5.60 is the last released version of the 16-bit software....
document Bad Unlock Code!
Bad Unlock Code! Symptom You receive this message when you input the Xenetech-provided unlock code. Cause The ONLY cause for this is that the code you are entering does not match the code the software is expecting at this time. Xenetech unlock codes are dynamic, meaning they will...
document Binary Res Lang Error
Binary Res Lang Symptom This error may appear on the PC during a firmware update using the Machine Update application. Note, in some cases, the machine will operate acceptably after this error is received during the update process. However, other times it will not, and an operator may see...
document Can not allow multiple plates in this configuration
Can not allow multiple plates in this configuration Symptom Yo u may see this error when setting up a multiple plate job. Cause In the Workspace Management dialog (F7), the value for either Height or Width exceeds the size of the engraving table in the corresponding dimension....
document Cannot Format Files
Cannot Format Files Symptom This message may appear on the computer when you attempt to update the firmware on the laser. Cause An electrical circuit on the laser is open. Most commonly, the lid on the laser is open. Workaround / Resolution Check all access panels and make sure all...
document Controller not responding. Retrieving last known IP address
Controller not responding. Retrieving last known IP address Symptom You would see this error when you select a machine tool in the connection manager (machine tools) applet and attempt to select the properties. Cause When editing connection properties, the connection manager attempts to...
document Could not reboot controller to NO INIT level
Could not reboot controller to NO INIT level Symptom This error appears when attempting to perform a machine update with ViperDriver or JobServer.. Cause Internal controller error. Workaround / Resolution Open the Machine Tools connection manager applet from the Windows control...
document Error cannot have both height and width greater than Table Dimensions. Please try again!
Error cannot have both height and width greater than Table Dimensions. Please try again! Symptom You receive this message in the Workspace Management (F7) dialog. Cause You have entered values for your plate size that exceed the dimensions of the specified table's engravable...
document Error in attempt to read from file
Error in attempt to read from file Symptom When opening a previously made job, you get this message, it means that the job can not find part of the job or the job is corrupt.  So that you understand how Xenetech jobs are stored, the logos and fonts are not embedded in the job. ...
document Error in file name parse of directory path
Error in file name parse of directory path Symptom This message may appear as soon as the SAVE AS dialog appears for logo creation. Cause This error typically appears when there is an include file (xlg, etc) used in an xot file and the name of the include file is longer than 8 characters....
document File Load Error
File Load Error Symptom After upgrading a Xenetech Ethernet-based controller to Viper Communication Suite (VCS) from ViperDriver or Jobserver, you may not be able to run engraving jobs and receive the message "File Load Error" on your touchpad or in Job Console. Cause You do not have all...
document File Move Error
File Move Error Symptom You receive this error when installing an update for XGW. Cause A module or file that is scheduled to be copied over is currently in use. Workaround / Resolution Make sure XGW is not running before you attempt to install the update. If XGW appears to not be...
document Input ERROR for field! Choose a valid value!
Input ERROR for field! Choose a valid value! Symptom This error will pop up if you have your Z axis settings incorrect.  Cause 95% of the time that you get this error, your Z stroke and Z home added together equals more that the Z axis total travel.  The Z axis...
document Internet Explorer 5 or greater must be installed
Internet Explorer 5 or greater must be installed Symptom When you attempt to run the VCS installation program, you may be presented with this error and not allowed to finish the installer. Cause The install application is searching for a registry value which is not present on the...
document Limit Detected
Limit Detected Symptom If you are using the Viper driver or VCS, you could possibility get a message on the pendent Limit Detected"  You would then have to cancel the job and do a mechanical home. Cause If any of the limit switches are depressed, X limit, Y limit, or Z...
document Make Sure You Have Selected the Correct Extension for the Engraver
Make sure you have selected the correct extension for the engraver Symptom You may get this error when using the rotary driver to output from a 3rd-part application such as Corel or CAD to your Xenetech rotary engraver. Cause The setup parameter for the driver asks whether you are using...
document Motor Stall Detected
Motor Stall Detected Symptom If you are running your XLT or XLE laser and the job just stops, and you get a message on the touch pad that says Motor Stall Detected, what to do? Cause If you are running an XLE laser and have the raster cut speed set to more that 75 ips, you will get a...
document No APU Board Installed
No APU Board Installed Symptom You receive this message in XGW when you attempt to output . Cause You may receive this message even if there is an APU board physically located in the PC. Some common causes may include: Not having the driver installed for the PCI APU board IRQ...
document No Vector Graphics Found
No Vector Graphics Found Symptom You see this message when you attempt to import a file into XGW, or after you COPY a file from an application, such as CorelDRAW! and attempt to paste into XGW. This is most common with .ai, and .eps files.. Cause XGW will only import vector data from a...
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