Xenetech provides system owners with seamless integration, outstanding product performance, and superior customer service. as our mission states, we are an extension of your business.
The unexpected costs and burden of an electronic failure or worse can be catastrophic to any business. For this reason, many of our customers take comfort in protection of Xenetech warranties. By offering industry leading warranties with the sale of every Xenetech product, we provide you with worry-free ownership which allows you to do what you do best—grow your business.
As a service to our customers that like the security of our warranty, we offer STANDARD, GOLD, and PLATINUM program extend warranties on our products. For as little as 10ten percent of the current list price of the system you own (standard warranty), you can extend the factory warranty and customer benefits for a year. Depending on the protection you select, your coverage includes: 100% coverage on Xenetech electronic components and mechanical parts*; free factory labor; on-site service; free software updates for the product you currently license as they become available; product discounts; free delivery; and prompt access to our customer service professionals to answer your engraving application, software and hardware questions.
* Some mechanical parts, consumable by design, may not be covered. Consult the warranty contract for the listing of these exclusions.
XENETECH WARRANTIES PROVIDE
Your engraving machine is eligible for extended coverage if:
Your system is currently under warranty
or Your system is out of warranty, but your system has been evaluated and accepted for warranty by an authorized Xenetech representative.
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